Privacy Policy

1. Introduction

Welcome to Eraya Traders. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Eraya Traders mobile application and related services.

By accessing or using Eraya Traders, you signify that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

2. About Eraya Traders

Eraya Traders is a B2B platform designed to facilitate the distribution and purchase of cold chain products, including but not limited to frozen foods, chilled products, dairy items, and temperature-sensitive goods. Our platform connects distributors, wholesalers, and retailers in the cold chain supply network.

3. Information We Collect

3.1 Information You Provide Directly

Account Registration Information:

• Full name
• Business name and type
• Email address
• Mobile phone number
• Business address and delivery addresses
• GST registration number
• PAN card details
• Business licenses (FSSAI, Trade License, etc.)
• Bank account details
• Credit/debit card information
• Profile photograph (optional)

Business Verification Documents:

• Business incorporation documents
• Tax registration certificates
• Food safety licenses
• Trade licenses
• Distributor agreements
• Identity proofs (Aadhaar, Voter ID, Driving License, Passport)
• Address proofs
• Sales data and business information

Transaction Information:

• Order history and purchase records
• Payment and billing information
• Delivery preferences
• Return and refund requests
• Customer service communications

3.2 Information Collected Automatically

When you use Eraya Traders, we may automatically collect:

• Device Information: Device type, model, operating system, unique device identifiers, IP address, mobile network information
• Location Data: GPS coordinates, delivery location data, business location
• Usage Data: Pages viewed, features accessed, time spent, click patterns, search queries
• Log Data: Access times, error logs, crash reports
• Cookies and Similar Technologies: Session identifiers, preferences, analytics data

3.3 Information from Third Parties

We may receive information about you from:

• Payment gateways and financial institutions
• Logistics and delivery partners
• Business verification services
• Credit reporting agencies
• Our authorized agents and representatives
• Social media platforms (if you choose to link accounts)

4. How We Use Your Information

We use the collected information for the following purposes:

4.1 Business Operations

• To create and manage your account
• To verify your business credentials and eligibility
• To process orders and transactions
• To facilitate delivery of products
• To process payments and refunds
• To provide customer support

4.2 Communication

• To send order confirmations and updates
• To notify you about delivery status
• To respond to your inquiries and requests
• To send promotional offers and marketing communications (with your consent)
• To inform you about changes to our services or policies

4.3 Personalization and Improvement

• To personalize your experience on the App
• To recommend products based on your business needs
• To improve our services and features
• To analyze usage patterns and trends
• To develop new products and services

4.4 Legal and Security

• To comply with applicable laws and regulations
• To detect and prevent fraud
• To protect against unauthorized access
• To enforce our Terms of Service
• To resolve disputes

5. Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: To fulfill our obligations under our agreement with you
• Legal Compliance: To comply with applicable laws and regulations
• Legitimate Interests: For our business operations and service improvement
• Consent: Where you have provided explicit consent

6. Information Sharing and Disclosure

6.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6.2 When We Share Information

We may share your information with:

Service Providers:

• Payment processors and financial institutions
• Logistics and delivery partners
• Cloud storage and hosting providers
• Analytics and technology service providers
• Customer support services

Business Partners:

• Product suppliers and manufacturers
• Warehouse and cold storage facilities
• Quality assurance and inspection services

Legal Authorities:

• Law enforcement agencies when required by law
• Regulatory bodies for compliance purposes
• Courts and tribunals for legal proceedings

Corporate Transactions:

• In connection with mergers, acquisitions, or asset sales

6.3 Data Sharing Requirements

All third parties with whom we share your information are contractually obligated to:

• Protect your information with appropriate security measures
• Use your information only for specified purposes
• Comply with applicable privacy laws

7. Data Security

7.1 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Firewalls and intrusion detection systems
• Access controls and authentication procedures
• Regular security audits and assessments
• Employee training on data protection

7.2 Security Certifications

We maintain compliance with:

• IS/ISO/IEC 27001 Information Security Management
• Applicable data protection regulations
• Industry best practices for cold chain data management

7.3 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any breach that affects your rights.

8. Data Retention

We retain your personal information for:

• The duration of your account with us
• As necessary to fulfill the purposes described in this policy
• As required by applicable laws and regulations
• For legitimate business purposes such as dispute resolution

When information is no longer needed, we securely delete or anonymize it.

9. Your Rights and Choices

9.1 Access and Correction

• You can access and update your account information through the App
• You may request a copy of the personal information we hold about you
• You can request correction of inaccurate information

9.2 Deletion

• You may request deletion of your account and personal information
• Some information may be retained for legal compliance purposes

9.3 Marketing Communications

• You can opt-out of marketing communications at any time
• You can manage notification preferences in the App settings
• You can contact customer support to update your preferences

9.4 Data Portability

• You may request your data in a portable format
• We will provide data in commonly used formats where technically feasible

9.5 Withdraw Consent

• Where processing is based on consent, you may withdraw it at any time
• Withdrawal may affect your ability to use certain services

10. Location Services

10.1 Why We Collect Location Data

• To verify business addresses
• To facilitate accurate delivery
• To show nearby warehouses and pickup points
• To comply with delivery route optimization

10.2 Managing Location Settings

• You can enable or disable location services through device settings
• Some features may not function without location access
• We will request permission before accessing your location

11. Cookies and Tracking Technologies

11.1 Types of Technologies We Use

• Essential Cookies: Required for App functionality
• Analytics Cookies: To understand usage patterns
• Preference Cookies: To remember your settings
• Marketing Cookies: To deliver relevant advertisements

11.2 Managing Cookies

• You can manage cookie preferences through App settings
• Disabling certain cookies may affect App functionality

12. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for:

• The privacy practices of third parties
• The content or accuracy of third-party services
• Any information you provide to third parties

We encourage you to review the privacy policies of any third-party services you access.

13. Children's Privacy

Eraya Traders is a B2B platform intended for business users who are:

• At least 18 years of age
• Legally competent to enter into contracts
• Authorized to represent their business entity

We do not knowingly collect information from children under 18. If we become aware of such collection, we will delete the information promptly.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other legally recognized transfer mechanisms

15. Changes to This Privacy Policy

15.1 Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal and regulatory requirements
• New technologies and features

15.2 Notification

We will notify you of material changes through:

• In-App notifications
• Email to your registered address
• Prominent notice on our website

15.3 Continued Use

Your continued use of the App after changes constitutes acceptance of the updated policy.

16. Grievance Redressal

16.1 Contact Information

For any privacy-related concerns, complaints, or requests, please contact:

16.2 Response Timeline

• We will acknowledge your complaint within 48 hours
• We will resolve your complaint within 30 days
• You will be informed of the resolution or progress

16.3 Escalation

If your complaint is not resolved satisfactorily, you may:

• Contact our senior management
• Approach the relevant data protection authority
• Seek legal remedies as available under applicable law

17. Customer Support

For general queries and support:

Customer Care
Phone: 8657100028
Email: abhishekpatil28@gmail.com
Hours: 9 AM - 9 PM

Business Support
Phone: 8657100028
Email: abhishekpatil28@gmail.com

18. Compliance and Regulatory Information

18.1 Applicable Laws

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (when applicable)
• Other applicable data protection laws

18.2 Regulatory Bodies

We comply with requirements from:

• Ministry of Electronics and Information Technology
• Food Safety and Standards Authority of India (FSSAI)
• Other relevant regulatory authorities

19. Specific Provisions for Cold Chain Industry

19.1 Temperature-Controlled Data

• We may collect data related to temperature monitoring during storage and transit
• This data is used for quality assurance and compliance purposes
• Such data may be shared with quality control authorities as required

19.2 Product Traceability

• We maintain records for product traceability as required by food safety laws
• This may include information about product handling and storage conditions

19.3 Compliance Data

• We collect and maintain compliance-related information
• This includes licenses, certifications, and inspection reports
• Such information may be shared with regulatory authorities

21. Contact Us

For any questions about this Privacy Policy or our privacy practices: